Click & Collect is now available. 

You can order now and collect from the merch stand in the main arena. Please note, this is for ticket holders attending the event only.

Available to collect on Friday 22nd, Saturday 23rd and Sunday 24th May.

Merch Stand Opening Times Coming Soon.

All available products online qualify for Click and Collect. All you need to do is:

• Add as many products as you want to your basket
  
• You must select the Click & Collect service at checkout
• Enter your details, choose a payment option and pay
• That's it! Simply head over to the merch stand to collect your order. Remember, you'll need your order number to collect your merch!

Where to find us?

The merch stand is located in the main arena.

Click & Collect Terms & Conditions

1. Availability of Products

All products shown on this website are available to collect at BBC Radio 1's Big Weekend Sunderland. The merch stand is located in the main arena. Product stock will be allocated for all confirmed orders.

2. Collection Process

The customer must bring their order confirmation when collecting their order and show a member of staff their order confirmation number.

3. Order Confirmation and Notification

Once the customer has placed an order, they will receive a confirmation email. This is followed by an email confirming the products have been allocated for their order and will be ready for collection during the event.

4. Operating Hours

Our click and collect service will be in operation during the hours of 12pm - 8pm on event days. Click and collect service will close online on Sunday, 24th May 2026 at 6pm. All remaining collections are to be collected by 8pm from the merch stand in the arena.

5. Uncollected Orders

All orders that are not collected during the operational hours will be cancelled from Monday, 25th May 2026. We are not able to facilitate a delivery service for home delivery during this time or after the festival for all orders placed before Monday, 25th May 2026.

6. Returns and Exchanges

Due to stock demands and stock allocating for click and collect orders, we do not offer an exchange or order adjustments. The customer should thoroughly review their order before purchasing. Customers are advised to read our returns policy for more details or if they are unhappy with the product received.

By placing an order for click and collect, you agree to abide by these terms and conditions.